E-COMMERCE
PGDCA
Internet and Web
Technology
(E-Commerce & HTML)
DCA
E-Commerce
HTML & Internet Application
E-Commerce:
> Electronic Commerce
> Doing Business activities using Internet.
> Going online for services like Selling, Purchasing & Ordering of Products,
Payment and other services (Order acknowledgement, auction, etc.)
> Applications of Internet:
-
Information gathering
-
Information sharing
-
E-mail
-
Chatting – Text, Voice & Video
-
Online shopping
-
Online payment
-
Online Business
-
Online Reservation
-
Online Education (classes, admission,
exam, library) NPTEL
-
Entertainment
-
Gamming
-
Social Network / Sites
Network:
-
LAN / WAN / MAN
-
Internet (Public)
-
Intranet (Private)
-
Extranet (Private)
-
VAN (Value Aided Network)
Types
of Business:
-
B2B (Honda with CEAT tyres)
-
B2C (Flipkart, amazon, snapdeal, ebey,
shopclues, homeshop18, myntra, yepme, etc.)
-
C2C (OLX, Quicker)
Advantages
of E-Commerce:
-
Globalization
-
Lower Production Cost
-
Serve as an Equalizer
-
Mass customization Possible
-
Allows Network Production
-
Helpful to Consumer in B2C (Customize
Production)
-
Team Work
-
Better Customer Service
-
System Scalability (Customer
Interaction)
-
Lot of Varieties
-
Easy modification on Product Catalog
& its prices
-
Easy payment mode
-
Cashless Payment System
-
Security/Privacy
-
Time saving
-
7 x 24 product availability
-
Low transportation cost
-
Free Home delivery
-
Easy sales & Purchase
-
Easy return, exchange & refund
policy
Limitation:
-
Customer Relation problem
-
Economic & Social problem
-
Lack of technical knowledge
-
No bargaining
-
Look & Feel problem of products
like cloths, etc.
-
Quality issues in Cloths like products
-
Time taking process in Replacement
& Refund
B2B à EDI & FEDI
EDI is used to exchange Business Information between
organizations in a standard format. EDI
applications area:
- Finance & Accounting
- Insurance
- Inventory Management
- Manufacturing
- Purchasing
- Marketing
EDI (Electronic Data Interchange)
Advantages:
-
Secure/Privacy
-
Paperless
-
Fast
-
Time
saving
-
Low
communication cost
-
Errorless
work
-
Auto
matching of Bills
-
Payment
acknowledgement & reminding
-
Better
Cash flow
-
Does not
required large stock of products
-
Better Inventory
management
-
Increasing
no. of customers
-
Better
demand & supply process of product
Disadvantages:
-
Costly
system establishment
-
Difficult
to operate
-
Network
related problems
-
Heavy cost
to make a communication network (PN)
-
Required
a large network system
Main components of EDI:
-
Application
Server
-
Translation
-
Communication
Cryptography:
- Encryption (Coded Format)
- Decryption (Decoded Format)
- Key
- Public Key (2) and Private Key (1)
- Plain Text
- Cipher Text
HELLO ---- +1 -à IFMMP (Private Key)
HELLO (+1) à
IFMMP (+2) à KHOOR (Public
Key)
FEDI (Financial Electronic Data Interchange)
- Payment related activities
- FEDI is performed among:
o Buyers
o Sellers
o Buyers Bank Process Automated
o Sellers Bank Process Automated
o ACH Clearing House Process Automated
- Different payment modes:
o Online Banking / Net Banking / Mobile Banking
o Debit Card
o ATM
o Credit Card
o Master Card
o NEFT (National Electronic Fund Transfer)
o RTGS (Real Time Gross Settlement)
o Wallet Payment (Google Pay, PayTM, PhonePe, Freecharge,
Mobikwik, Oxygen)
Electronic Payment System
- Should complete following requirements:
o Acceptability
o Convertibility
o Flexibility
o Reliability
o Scalability
o Usability
o Security
- Features:
o Convenience
o Security
o Anonymity
o Universality
- Types:
o Instant paid or Cash – eCash
o Prepaid or Debit – Smart Card, Debit Card, ATM, Virtual
Wallet, etc.
o Postpaid or Credit – Credit Card, Electronic Cheque, etc.
- ECS (Electronic Clearing System)
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